Pengujian Usability pada Website Rumah Sakit Wilayah Kabupaten Banyumas berdasarkan Stover Model
DOI:
https://doi.org/10.35960/ikomti.v4i1.1245Keywords:
usability, website rumah sakit, stover modelAbstract
Saat ini website telah digunakan secara luas dan menjadi bagian penting bagi rumah sakit sebagai sarana yang sederhana dan murah untuk menyediakan akses informasi dan layanan. Kualitas yang baik dan kemudahan penggunaan menjadi kriteria penting dalam keberhasilan sebuah website. Usability merupakan salah satu alat yang banyak digunakan untuk menentukan kualitas suatu website. Penelitian ini bertujuan untuk mengidentifkasi aspek-aspek usability pada website rumah sakit guna meningkatkan kualitas pelayanan yang diberikan. Hasil penelitian berdasarkan Stover Model dengan beberapa kriteria yang disesuaikan menunjukkan pada aspek kualitas konten sebanyak 37,5% kriteria telah terpenuhi, sedangkan pada aspek fungsional sebanyak 20% kriteria telah terpenuhi. Hasil penelitian menunjukkan beberapa elemen website rumah sakit harus ditingkatkan untuk menghasilkan usability yang lebih baik.
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[2] M. Stover and S. D. Zink, “World Wide Web home page design: Patterns and anomalies of higher education library home pages,” Ref. Serv. Rev., vol. 24, no. 3, pp. 7–20, 1993.
[3] M. R. Nasajpour, H. Ashrafi-Rizi, M. R. Soleymani, L. Shahrzadi, and A. Hassanzadeh, “Evaluation of the quality of the college library websites in Iranian medical Universities based on the Stover model.,” J. Educ. Health Promot., vol. 3, p. 121, 2014.
[4] D. Sarantis, D. Soares, and J. Carvalho, “HSWAI,” in Proceedings of the 13th International Conference on Theory and Practice of Electronic Governance, 2020, pp. 359–368.
[5] M. P. Bach, S. Seljan, B. Jaković, A. Buljan, and J. Zoroja, “Hospital Websites: From the Information Repository to Interactive Channel,” Procedia Comput. Sci., vol. 164, pp. 64–71, 2019.
[6] D. Alhuwail, Z. AlMeraj, and F. Boujarwah, “Evaluating hospital websites in Kuwait to improve consumer engagement and access to health information: a cross-sectional analytical study,” BMC Med. Inform. Decis. Mak., vol. 18, no. 1, p. 82, Dec. 2018.
[7] A. Kaur, D. Dani, and G. Agrawal, “Evaluating the accessibility, usability and security of Hospitals websites: An exploratory study,” in 2017 7th International Conference on Cloud Computing, Data Science & Engineering - Confluence, 2017, pp.
R. Ismailova, “Web site accessibility, usability and security: a survey of government web sites in Kyrgyz Republic,” Univers. Access Inf. Soc., 2015.
[9] S. Saeed, I. Jamshaid, and S. Sikander, “Usability Evaluation of Hospital Websites in Pakistan,” Int. J. Technol. Diffus., vol. 3, no. 4, pp. 29–35, 2012.
[10] K. Król and D. Zdonek, “The quality of infectious disease hospital websites in poland in light of the covid-19 pandemic,” Int. J. Environ. Res. Public Health, vol. 18, no. 2, pp. 1–19, 2021.
[11] T. Devine, J. Broderick, L. M. Harris, H. Wu, and S. W. Hilfiker, “Making Quality Health Websites a National Public Health Priority: Toward Quality Standards,” J. Med. Internet Res., vol. 18, no. 8, p. e211, Aug. 2016.
[12] ISO, “ISO 9241-11:1998 Guidance on uISO 9241. (1998). ISO 9241-11:1998 Guidance on usability.,” 1998. [Online]. Available: http://www.iso.org/iso/iso_catalogue/catalogue_tc/catalogue_detail.htm?csnumber=16883. [Accessed: 19-Nov-2016].
[13] J. Nielsen, “Usability 101: Introduction to Usability,” 2012. [Online]. Available: https://www.nngroup.com/articles/usability-101-introduction-to-usability/. [Accessed: 30-Mar-2023].
[14] Pemprov Jawa Tengah, “DAFTAR RUMAH SAKIT LINI SE-JATENG,” 2020.
[15] H. F. Selig, D. B. Lumenta, C. König, H. Andel, and L. P. Kamolz, “Evaluation of the online-presence (homepage) of burn units/burn centers in Germany, Austria and Switzerland,” Burns, vol. 38, no. 3, pp. 444–449, 2012.
[16] S. Dubois and N. Folch, “Information for Patients With or at Risk of Cancer-Related Lymphedema,” Clin. J. Oncol. Nurs., vol. 17, no. 5, pp. 533–538, Oct. 2013.
[17] SearchSOA, “top-level Domain (TLD),” 2009. [Online]. Available: http://searchsoa.techtarget.com/definition/top-level-domain. [Accessed: 29-Mar-2023].
[18] Pandi, “Tentang Domain .ID,” 2016. [Online]. Available: https://pandi.id/domain/tentang-domain-id/. [Accessed: 29-Mar-2023].
[19] J. Nielsen, “113 Design Guidelines for Homepage Usability,” 2001. [Online]. Available: https://www.nngroup.com/articles/113-design-guidelines-homepage-usability/. [Accessed: 29-Mar-2023].
[20] J. Nielsen, “Top 10 Web Design Mistakes of 2002,” 2002. [Online]. Available: https://www.nngroup.com/articles/top-ten-web-design-mistakes-of-2002/. [Accessed: 29-Mar-2023].
[21] J. Nielsen and H. Loranger, Prioritizing Web Usability. Berkeley, CA: New Riders, 2006.
[22] J. J. Cappel and Z. Huang, “A Usability Analysis of Company Websites,” J. Comput. Inf. Syst., vol. 48, no. 1, pp. 117–123, Sep. 2007.
[23] S. Hossain and S. Hosain, “Web Test Integration and Performance Evaluation of E-Commerce Web Sites,” vol. 10, no. 9, pp. 65–70, 2012.
[24] J. Nielsen, “Change the Color of Visited Links,” 2004. [Online]. Available: https://www.nngroup.com/articles/change-the-color-of-visited-links/. [Accessed: 30-Mar-2023].
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Published
28-05-2023
How to Cite
[1]
R. A. Setiawan and R. Suryani, “Pengujian Usability pada Website Rumah Sakit Wilayah Kabupaten Banyumas berdasarkan Stover Model”, IKOMTI, vol. 4, no. 1, pp. 27–31, May 2023.
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