Abstract

Background : Studies of patient satisfaction need to be done in order to improve the
performance of obstetric care in case ANC best and oriented to patient satisfaction. A
preliminary survey conducted on 12 pregnant women who were conducting the examination
obtained 5 states in accordance with the services provided during the inspection because it is
done with precise and reliable, the service is polite and friendly, 3 states midwife
responsiveness in resolving patient complaints, four people claimed services granted as
expected.


Objective : to know the description satisfaction pregnant women to antenatal care provided
by a midwife in the Ny BPM. Ida Yusniarti, Amd. Keb Village Kedungrandu Patikraja
District of Banyumas 2014.


Methods : This study used quantitative descriptive analysis with cross-sectional design, this
study uses primary data was acquired on August 14 to 19, 2014, with the enclosed
questionnaire (close ended) by accidental sampling technique of sampling, sample size of 30
people.


Result : The level of satisfaction obtained most of the pregnant women were satisfied as
much as 16 respondents (53.3%), satisfaction levels based on the reliability of pregnant
women said they were satisfied as much as 14 respondents (46.7%), satisfaction levels based
on the responsiveness of pregnant women said they were satisfied by 17 respondents
(56.7%), satisfaction levels based on the assurance of pregnant women said they were
satisfied as much as 14 respondents (46.7%), the level of satisfaction of pregnant women
based on empathy expressed satisfaction as much as 14 respondents (46.7%), and the level of
satisfaction of pregnant women by tangibility menyatakanpuas as many as 15 respondents
(50%).


Conclusion: The satisfaction of pregnant women to antenatal care services in BPM Ny. Ida
Yusniarti, Amd. Keb Village Kedungrandu 2014 pregnant women found satisfaction levels
largely satisfied.


Keywords : Satisfaction, pregnant women, antenatal care