HUBUNGAN KUALITAS LAYANAN ANTENATAL CARE DENGAN KEPUASAN PASIEN DI PUSKESMAS II PURWOKERTO UTARA

Abstract

Background :The quality of maternal health services in Indonesia is still below
expectations. Compliance with health care facilities to the standard of service is
still need to be improved and enhanced. Antenatal care is health care by health
professionals (obstetricians and midwives, general practitioners, midwives and
nurses) to pregnant women during pregnancy. Factors influencing antenatal
visits, among others: the knowledge of pregnant women, health center facilities,
and the satisfaction derived.
Target of :The purpose of this study was to determine the relationship between
the quality of antenatal care with patient satisfaction.
Method :This type of research is a kind of analytic survey research with crosssectional

approach. The population in this study were all pregnant women who
had antenatal care at the health center II North Purwokerto, Banyumas Regency.
The sampling method used is incidental sampling, were 40 respondents. Methods
of data collection using questionnaires.
Result of :Patient assessment of quality of ANC services at the health center II
North Purwokerto, Banyumas regency in 2012, mostly in the category of either
agree or as many as 25 respondents (62.5%). To the satisfaction of patients at the
health center II North Purwokerto, the majority of respondents in the category
satisfying as many as 29 respondents (72.5%). Based on the results of Spearman
rank test, the value of Ï value 0,001 <α (0.05), then there is a strong relationship
between the quality of antenatal care with patient satisfaction in the health center
II North Purwokerto, Banyumas Regency Year 2012 (CC = 0.622).
Conclusion :There is a strong relationship between the quality of antenatal care
with patient satisfaction in the health center II North Purwokerto, Banyumas
regency.

Keyword :Quality of care, antenatal care, patient satisfaction